Frequently Asked Questions

General Information & Getting Started

Where can I find my order history?

To view orders, sign in to TheGiftCardShop.com with your user ID and password, and view past orders under My Account. You can also click Track Order and use your Email Address and Order Number.

Does The Gift Card Shop sell plastic Gift Cards?

The Gift Card Shop only sells eGift Cards currently.

To shop for American Express® plastic Gift Cards and to place orders over $10,000 visit AmexGiftCard.com.

To shop for Vanilla Visa® plastic Gift Cards, Custom Gift Cards, Animated eGift Cards or Gift Boxes visit VanillaGift.com.

To shop for Mastercard® plastic Gift Cards and additional card designs visit MastercardGiftCard.com

Does my Gift Card expire?

Your expiration date is nine (9) years from the date of purchase for American Express, Vanilla Visa and Mastercard Gift Cards. This expiration date is listed on your account for your reference. Funds do not expire.

Most Brand Gift Cards do not expire. Please refer to the specific Terms and Conditions found on the Brand Gift Card product page for details.

Payment

What payment methods can I use to purchase a Gift Card?

You can purchase Gift Cards using Visa, Mastercard, American Express or Discover credit cards.

You can use Vanilla Visa Gift Cards on The Gift Card Shop. There is $1,000 per month limit on gift card exchanges on The Gift Card Shop.

Usage

Where can I find my card/account number?

For all eGift cards, click on the View and Print this Card button in the email confirmation. Once you are logged into your Virtual Account, you’ll be able to see the account number and other card details.

How do I use my Gift Card to shop in-store?

1. Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type. Please note, not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Swipe your Card and select Credit on the keypad. American Express, Vanilla Visa and Mastercard eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.

2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

For Brand Gift Cards, present the gift card at time of purchase.

How do I use my Gift Card to shop online?

1. Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.

2. Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

3. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’)

4. In the Payment Method section, enter the card information as you would a credit or debit card.

5. In the Billing Address section, please fill in your name and address.

How do I add my eGift Card to a digital wallet?

American Express, Vanilla Visa and Mastercard eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.

2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

How do I activate my Gift Card?

If your Gift Card was purchased at TheGiftCardShop.com, in most cases, the Card is ready for use immediately.

Where can I use my Gift Card?

Most Brand Gift Cards can be used at the merchant’s retail locations and online at the brand’s website. However, since every brand is different, please refer to their specific terms and conditions found on each brand’s product page prior to purchasing their card.

American Express, Vanilla Visa and MasterCard Gift Cards can be used for contactless payment via digital wallets: Apple Pay, Samsung Pay, and Google Pay.

American Express Gift Card

You can use your American Express Gift Card virtually anywhere American Express Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

Vanilla Visa Gift Card

You can use your Vanilla Gift Card virtually anywhere Visa Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

Mastercard Gift Card

You can use your Mastercard eGift Card virtually anywhere Mastercard Cards are accepted within the United States and District of Columbia, except the eGift Card may not be used for recurring billing or at ATMs.

Can I convert an eGift Card into a physical, plastic gift card?

No, we cannot transfer your funds onto a physical gift card.

Can I get cash with my Gift Card?

Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

How do I check the balance on my Gift Card?

To check your balance, click on the View and Print this Card button in the email confirmation. Once you are logged into your Virtual Account, you’ll be able to see the available balance on the Gift Card.

Shipping & Delivery

How long does it take for a Gift Card to be delivered?

Most Approved eGift orders are delivered within 1 hour but can take up to 24 hours.

Returns & Refunds

Can I return or get a refund on my Gift Card purchase?

You may be able to get a refund on your purchase. Terms and conditions apply. See Cardholder Agreement for details or call 1-833-942-7467 to find out how you can get a refund on your purchase.

Once a Brand Gift Card has been purchased, it is non-refundable.

Cancel Order

Can I cancel an order?

In the interest of processing your order as quickly as possible, once your order has been processed and you receive an order confirmation email, there is only a brief window of time where you will be able to cancel your order after it has been placed. We highly encourage you to review your cart and checkout details before checking out.

Once a Brand Gift Card has been purchased, it is non-refundable.

Why was my Gift Card order canceled?

Please call Customer Service at 1-833-942-7467 to get details about your canceled order.

Security & Fees

Are there monthly fees or usage fees with my Gift Card?

Most Brand Gift Cards do not have fees; however, there is a purchase fee for American Express, Visa and Mastercard Gift Cards.

I lost my order confirmation email. How can I get it reissued to me?

Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467 to obtain another order confirmation email.

How do I resend an eGift Card if the recipient didn’t receive the email?

If the recipient did not receive the eGift Card email, you can resend the email by going to TheGiftCardShop.com. Click Track Order and either log in or enter your email address used to order. Click My Orders under My Account. Once you’ve located the purchase, you can resend the email.

If the recipient did not receive the email due to an incorrect email address, you can update the email address by clicking the (CTA) on the Order Confirmation Email. Once you are logged in at eGift.TheGiftCardShop.com, you can then edit the recipient email address and resend. Please note, the email address on file with the order may not be the email address that is most current. Be prepared with the original recipient email address before calling customer service.

Why is my account number not available? It is listed as “pending activation.”

Some Gift Card retailers require a brief waiting period before funds are available in order to prevent fraud and ensure your funds are fully and safely loaded. Funds are typically available within twenty-four (24) hours. Please contact your Gift Card retailer for assistance if your funds are not available within twenty-four (24) hours.

Contact Us

Gift Cards already purchased

If you have questions about a Gift Card already purchased, please contact The Gift Card Shop for assistance at 1-833-942-7467.

Purchasing Gift Cards

If you have questions about purchasing Gift Cards online, contact Customer Care at 1-833-942-7467 or at

The Gift Card Shop Customer Care
PO Box 826
Fortson, GA 31808